MrLuck Privacy Policy

At Mr Luck, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Mr Luck Casino privacy policy explains what information we collect when you visit mrluck.com, how we use it, and the choices you have regarding your data. By registering an account and using our services, you agree to the practices described below.

Who We Are

MrLuck is operated by Jupiter Gaming Limited, registered at 9 Bond Street, Jersey JE2 3NP. We are licensed and regulated by the UK Gambling Commission under licence number 67098 and by the Jersey Gambling Commission under licence RGO-2600-30. Our software platform is separately licensed under UK Gambling Commission licence 44073. We accept wagers only from players located in the United Kingdom, and accounts on Mr Luck are open exclusively to UK residents.

Information We Collect

When you create a Mr Luck login and use our platform, we collect several categories of information to verify your identity, process transactions, and provide you with a safe gaming environment.

• We collect registration details such as your name, date of birth, address, email, and phone number
• We record identity verification documents required by UK Gambling Commission regulations
• We gather payment information linked to your Visa, Mastercard, or Apple Pay transactions
• We track your gaming activity, including deposits, wagers, and withdrawals across Mr Luck slots and live casino games
• We log technical data such as IP address, device type, and browser information when you access our Mr Luck casino app or desktop site
• We store communication records from our live chat and email support at [email protected]

How We Use Your Information

We use the data we collect to operate MrLuck responsibly and to comply with our licensing obligations. Our purposes include verifying your age and identity, processing deposits and withdrawals, detecting fraud, and preventing money laundering. We also use your information to manage the My Rewards section, where your welcome-offer eligibility and ongoing promotions are displayed after your first deposit. If you contact our support team through live chat or email, we use your details to respond to your enquiry and improve our customer service.

We may also use your contact information to send you marketing communications about Mr Luck bonus codes, promotions, and new game releases, provided you have not opted out. You can withdraw your consent to marketing at any time through your account settings or by contacting our support team.

Cookies and Tracking Technologies

We use cookies and similar technologies on mrluck.com to remember your login details, personalise your experience, and analyse how you interact with Mr Luck games. Cookies help us understand which slots and promotions are most popular, allowing us to improve our Mr Luck online casino offering. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with regulators such as the UK Gambling Commission and the Jersey Gambling Commission, payment processors, identity verification providers, and game suppliers including Pragmatic Play, Play'n GO, Blueprint Gaming, and Games Global, where necessary to deliver our services. We may also disclose information to law enforcement agencies if required by law or to protect the integrity of Mr Luck casino.

Our data-sharing arrangements are limited strictly to what is necessary for compliance, fraud prevention, and service delivery. We require all third parties to handle your data securely and in accordance with applicable data protection legislation.

Data Security

We employ industry-standard security measures, including encryption and secure servers, to protect your personal and financial information. Our systems are regularly reviewed to safeguard against unauthorised access, alteration, or disclosure. While we take every reasonable step to protect your data, no online transmission is entirely risk-free, and we encourage you to keep your Mr Luck login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal and regulatory obligations under UK and Jersey gambling law. Even after you close your Mr Luck casino account, we may retain certain records for a period required by anti-money laundering regulations and licensing authorities.

Your Rights

As a Mr Luck player, you have rights regarding the personal data we hold about you. These include the right to access your information, request corrections, ask for deletion where legally permissible, and object to certain types of processing, including direct marketing.

• You can request a copy of the data we hold about your Mr Luck account
• You can ask us to update inaccurate or outdated information
• You can withdraw consent for marketing communications at any time
• You can contact our support team to exercise any of these rights

To exercise these rights, please contact us via live chat, available 24/7, or email [email protected]. We aim to respond to all requests promptly and in accordance with applicable data protection law.

Responsible Gambling and Data

We use certain account and activity data to support responsible gambling tools, including deposit limits, session reminders, and self-exclusion options. This information helps us identify patterns that may indicate a need for additional support, and we use it solely to promote safer play across our platform.

Trust and Transparency

Many players researching whether Mr Luck is legit look at independent review platforms such as Trustpilot before signing up. We encourage transparency and welcome feedback, as genuine player reviews help us continually improve our services. Our licensing with the UK Gambling Commission and Jersey Gambling Commission reflects our commitment to operating fairly and protecting player data.

Children's Privacy

MrLuck is intended solely for individuals aged 18 and over. We do not knowingly collect personal information from anyone under this age. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete it.

Third-Party Links

Our website may contain links to third-party sites, including payment providers and game suppliers. We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies separately.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and we encourage you to review it regularly. Continued use of Mr Luck casino after changes are published constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this privacy policy or how we handle your data, our support team is available around the clock. You can reach us via live chat or by emailing [email protected]. We are committed to addressing your concerns promptly and maintaining the trust you place in MrLuck.