MrLuck Terms and Conditions

Welcome to Mr Luck Casino. These Terms and Conditions govern your use of our website, our mobile app and every service provided by MrLuck, including our slots, live dealer tables and promotions. By registering an account, completing the Mr Luck login process, or placing a wager with us, you agree to be bound by this document in full. If you do not accept any part of these terms, please do not use our services.

Who We Are and Our License

Mr Luck Casino is owned and operated by Jupiter Gaming Limited, registered at 9 Bond Street, Jersey JE2 3NP. We are licensed and regulated by the UK Gambling Commission under licence number 67098 and by the Jersey Gambling Commission under licence RGO-2600-30. Our software platform is separately licensed under UK Gambling Commission number 44073. As MrLuck, we have operated since 2020, and we accept wagers exclusively from players located within the United Kingdom. Accounts are open to UK residents only, and we reserve the right to restrict access from any other jurisdiction.

Are We Legit?

We know that many players search for Mr Luck reviews, Mr Luck Trustpilot ratings and general questions such as "is Mr Luck legit" before signing up. We welcome that scrutiny. As a fully licensed operator, we are transparent about our ownership, our licensing bodies and our terms, and we encourage you to read independent feedback alongside this document.

Eligibility and Account Registration

To use MrLuck, you must be at least 18 years old and a genuine resident of the United Kingdom. We require every player completing the Mr Luck casino login registration to provide accurate, verifiable personal information. We may request identity, address and payment verification before releasing any withdrawal. You may hold only one account with us; duplicate accounts will be closed, and we reserve the right to void winnings obtained through multiple registrations or false details.

• We require accurate personal and payment details at sign-up
• We verify age, identity and address before processing withdrawals
• We limit account ownership to one per person and one per household

Deposits, Withdrawals and Payment Methods

At MrLuck, we accept deposits made via Visa, Mastercard and Apple Pay, processed exclusively in GBP. Our minimum deposit is £10, with a maximum of £2,000 per transaction. When it comes to your withdrawal, the minimum amount is £10, though smaller amounts may be arranged through live chat, and no minimum applies when you are closing your account. Withdrawals are paid out via Visa and Mastercard, while progressive jackpot wins above £10,000 may instead be paid by bank transfer.

We are frequently asked about the Mr Luck withdrawal time. Our cashout time varies depending on the payment provider used, ranging from a few seconds to several business days. Please note that once a withdrawal request has been submitted, it cannot be cancelled, and verification checks may delay processing further. If you are unsure how to withdraw from Mr Luck, simply log into your account, open the cashier section and follow the on-screen steps.

Bonuses and Promotions

Our MrLuck welcome bonus is available to new depositing players aged 18 and over, resident in the United Kingdom, once per household. To qualify, sign up, opt in, and deposit £20 or more, then wager £20 on Big Bass Splash to receive 20 extra spins on the same title, each valued at £0.10, with no wagering requirements applied to any winnings from those spins. Your eligibility for this welcome offer is shown in the My Rewards section after your first deposit, and the spins must be claimed within 7 days of completing the qualifying wagering.

Bonus funds are excluded from the qualifying wagering requirement, and your qualifying deposit must be wagered before you request a withdrawal. Withdrawing your deposit before completing the wagering will forfeit the extra spins and any related winnings, and such a withdrawal must be arranged through our support team. This offer cannot be combined with any other MrLuck bonus, promotion or offer.

We also run Drops & Wins by Pragmatic Play, where you can opt in on an eligible slot and stake £0.50 or more for a chance to win random cash prizes, free spins and promotional rewards. Daily prize pools reach up to £20,000, and weekly leaderboard prizes total £350,000 across three categories: Highest Single Win relative to stake, Total Wagered, and Consecutive Non-Winning Spins. Eligible titles include Big Bass Bonanza, Big Bass Football Bonanza, The Dog House, Heartbreakers and Gates of Olympus. Remaining prizes and time left are always displayed on the game screen. Further ongoing promotions and loyalty rewards are available to all registered players at MrLuck Casino through the My Rewards section.

Games and Fair Play

Mr Luck offers thousands of slots and casino games from trusted providers including Pragmatic Play, Play'n GO, Blueprint Gaming, Games Global, Slingo and Gaming Corps, among others. Our library spans Megaways, Drops & Wins, Jackpot King, Slingo, instant win titles, arcade games, roulette, blackjack and baccarat. We offer blackjack, craps, live dealer games, pokies, progressive jackpots, roulette, scratch cards and video poker, along with a live casino featuring blackjack, roulette, baccarat, game shows, live poker and sic bo. All games available at MrLuck are tested for fairness, with outcomes determined by certified random number generators.

Access via Desktop, Mobile and App

You can enjoy Mr Luck games on desktop, through your mobile browser, or via our Android app. We design each version to deliver the same secure and enjoyable experience wherever you play. Downloading our app carries no additional fees, and your balance, history and bonus eligibility remain consistent across every platform you use to access MrLuck.

Customer Support

Our support team is available 24/7 via live chat and email at [email protected]. We provide assistance in English and aim to resolve queries about your account, deposits, withdrawals or bonus terms as quickly as possible. If you have questions regarding your login details, verification status, or any promotion, our team at Mr Luck is ready to help at any hour of the day or night.

Responsible Gambling

We are committed to promoting responsible gambling and to providing tools that help you stay in control of your play. You can set deposit limits, take a break through self-exclusion, or request full account closure at any time, and no minimum withdrawal amount applies when closing an account. We encourage every player to gamble responsibly and to contact our support team if play ever starts to feel like a concern rather than entertainment.

Limitation of Liability and Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time, and we will notify you of material changes through our website or by email. Your continued use of MrLuck following any update constitutes your acceptance of the revised terms. To the extent permitted by law, we shall not be liable for indirect, incidental or consequential losses arising from your use of our services, technical failures, or delays caused by third-party payment providers.

Governing Law and Contact

These terms are governed by the laws of Jersey and the United Kingdom, and any disputes fall under the jurisdiction of our regulatory bodies, including the UK Gambling Commission and the Jersey Gambling Commission. For any questions about these Terms and Conditions, please contact us at [email protected] or via live chat, available around the clock at Mr Luck.